Are you measuring what matters?
You open GA4 and see users, sessions, events, and key events.
There’s plenty of data. But can you use it to answer the questions your business is asking?
Why aren’t more visitors registering? Which marketing campaigns attract people who take action? Where should you focus your efforts to improve results?
Answering these questions starts with a measurement plan.
In this edition of Analytics Insights, let’s look at how to build one using a simple example.
Start with the business goal
When planning analytics, it’s tempting to start by listing events:
“We should track button clicks, form submissions, downloads, and scrolls.”
Before creating that list, ask: What are we trying to accomplish?
Imagine you’re promoting a live class. Your goal is to increase registrations.
That goal gives your measurement a purpose. You can now identify the questions you need to answer to improve registrations.
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Turn the goal into questions
For a live class, useful questions might include:
Which channels bring visitors who register?
How many visitors click the registration button?
How many complete registration after clicking?
Do visitors seek more information before registering?
Each question points to something you need to measure.
This is the connection that often gets missed. Teams collect data because an interaction is easy to track, then try to figure out what to do with it later.
Writing the questions first helps you decide which interactions deserve attention.
Look beyond the final conversion
A completed registration tells you that someone signed up. Tracking the actions leading up to it can help explain where others stop.
Consider these three actions:
Registration button click: Shows that a visitor took a step toward signing up.
More information click: Shows that a visitor explored additional details. It may indicate interest, uncertainty, or a need for clarification.
Completed registration: Confirms that the visitor finished the process.
Together, these actions give you more context.
For example, many registration button clicks combined with few completed registrations would give you a reason to investigate the registration process. Is the form confusing? Does the next page load correctly? Are visitors encountering an unexpected requirement?
The data helps you identify what to investigate. You still need to examine the experience to understand the cause.
Put the measurement plan together
Your plan connects each business question to the data needed to answer it.
Here’s a simplified example:
Business question | What to measure |
|---|---|
Which channels generate registrations? | Completed registrations with acquisition context |
Are visitors taking the next step? | Registration button clicks |
Do visitors need more details? | More information link or button clicks |
Where might visitors drop off? | The path from registration click to completion |
Then document the details: what each event means, when it should fire, and what additional information you need, such as the class name or button location.
Clear definitions matter. “Registration completed” should mean the same thing to your marketer, analyst, and developer.
A plan is the starting point
Once you know what to measure, the next step is an implementation plan: instructions for the people setting up the tracking.
After implementation, validate that the data is being collected correctly. Then use it to answer your questions and decide what to improve.
The full process connects your strategy to your decisions:
Strategy → Goals → Questions → Measurement plan → Implementation plan → Implementation → Validation → Analysis and decisions
If you’re unsure why you’re tracking an event—or what decision it supports—that’s a good reason to revisit your measurement plan.
Build your GA4 measurement plan with me
In my live workshop, I’ll walk through a practical example and show you how to turn business goals and questions into a measurement plan using GA Auditor.
The focus is on deciding what to measure and organizing it into a useful plan. Tag implementation is outside the scope of this session.
Bring a website or business goal you’re working on so you can apply the approach to your own measurement needs.
—Anil Batra

